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Question: Is my information completely secure and private in MyRatna?

Answer: Please be assured that MyRatna has the security, security and privacy of your data in high regards. We use the best technology in the class and processes to protect them. In addition, any payment processing and credit / debit card information, etc., is not stored on our website, but is handled by third-party industry-leading experts (payment gateways) who specialize in that countryside. We use many of the same technologies used by all major Internet brands. With respect to our privacy policy, we recommend that you read all our policy here: Privacy Policy. If you have any further questions, please do not hesitate to contact our customer service team.

Question: How can I order something from MyRatna?

Answer: You can place orders online or by phone through our customer service.

Question: Can I get a custom jewelry design for my gemstone?

Answer: It depends on the design. Certain designs are not possible to make by hand, or can not be made within the price we present for other designs. As such, please email us your design and gemstone details before you place your order, and our customer service team will respond to you after reviewing internally, if the design can be made. We try our best to accommodate your request. Keep in mind however that certain designs may incur an additional charge for the manufacture of jewelry, depending on the complexity of the design.

Question: What is the free laboratory certificate?

Answer: Today there are unfortunately a lot of websites and stores that sell synthetic gemstones like natural gemstones, or hot stones / treated like unheated / untreated, or gemstones of lower quality of origin / mines like stones precious quality of origin / mine. There is no easy way for the average customer to spot these, except for a laboratory certification of gemstones. MyRatna provides a free laboratory certification regardless of the cost of the gemstone of third party external laboratories. You will receive a free lab certificate even if your gemstone is for Rs 100 or Rs 1 Million. You should never buy a gemstone without a lab that certifies its composition, treatments and origin.

Payment, prices and promotions

Question: What payment methods do you accept?

Answer: MyRatna accepts Credit Cards, Debit Cards, Net Banking, Cash Cards, Bank Deposits (ICICI), & Mobile Payments. There are more payment options available with us (7 Credit Cards, 53+ Net Banking, 98+ Debit Cards, 7 ATM Cards, 48 Bank's IMPS, 16 Prepaid Instruments, 12 Bank EMI).

Display requests

Question: How can I view my orders and order status?

Answer: Log in to your account: My account and you will find the details under the order tab

Updating your account information

Question: Can I update my account information at any time?

Answer: Yes, you can update your account information at any time. Log in to your account: My account and you will find the details there.

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