Shipping Policy

International Shipping

Free International Shipping: Eligible on purchase of any gemstone of $3000/- or above (Contact our customer care service if you have any issue.)

Paid International Shipping: There are three logistics through which we send are parcels:

EMS:
- Cost is approx $86/- (it includes payment gateway charges and currency conversion charges by bank)
- Usually takes 10-25 working days to deliver the parcel once dispatched (sometimes may take longer than this).
- It can be tracked on India Post website: www.indiapost.gov.in , but there is delay in updates. That is, until the time the parcel reaches the foreign country there will be an update but after that, there is delay in updates on the website.
UPS:
- Cost is approx $148/- (it includes payment gateway charges an currency conversion charges by bank)
- Usually takes 4 to 7 working days to deliver the parcel once dispatched.
- It can be tracked on: https://www.ups.com/in/en/Home.page
- FedEx:

Attention: Customer will have to pay any custom fees, taxes, duties, etc. that their country may be charging at the time of delivery of the parcel.

We provide door to door delivery but in case of unavailability of the customer, customer may have to go and pick it up.

Note: We are not responsible for any delay in shipment due to hold by customs. In case of cancelled / returned shipment by customs / International Couriers, customer will be responsible to pay additional shipping charge for re-shipping as per applicable. MyRatna is not responsible for any delay in Shipping as it is entirely a third party concern. Any delays pertaining to delivery date or change in delivery date by delivery partner is sole responsibility of the respective delivery partner. However we understand to get your Gemstone(s) to be delivered on time and hence we actively raise the concern with the available communication channel with the delivery partner after the request of the customer.

If there is any dispute or participation in the Site and / or the Service, by using the Site, you unconditionally agree that all such disputes and / or disputes will be governed by the laws of India and will be subject to the exclusive jurisdiction of the competent Courts in Udaipur (Rajasthan), India only.

National Shipping (Shipping in India)

Free shipping all over India:

We provide free shipping all over India irrespective of the bill amount.
Usually takes 6 to 7 working days to deliver the parcel once dispatched.
It can be tracked on: https://trackcourier.io/

Paid / Express Shipping:

Express delivery is done through Sequel logistics.
Cost varies from ?2000/- to ?4200/- depending upon the location.
Usually takes 2 to 3 working days.

COD:

As per the courier logistics, COD amount cannot exceed Rs. 49000/-. This means, that the maximum amount one can pay on Cash on Delivery is 49000/- and the remaining amount one will have to pay in advance.

Frequently Asked Questions

No, there are no hidden costs. The quantity mentioned at the time of placing the order and the receipt of your order is what the product costs.

Please note that we are not responsible for any custom fees, duties, VAT / GST, etc. that your country may be charging as these vary from case to case and are beyond our reach. This usually fluctuates according to their custom policies. In addition, professional buyers can also recover VAT. It is advisable to contact the local customs for any clarification. Also, feel free to contact us, as in some cases; we may have older experiences of customers to share.

Also, please note that for international orders after the shipment, if the customer rejects or cancels the order, then the customer will be responsible for all customs duties and VAT charged by his country, to return the items to us. Only after receipt of the item by us, any balance due to the customer, less all fees, customs duties and VAT, will be refunded to the customer according to the timeline of the refund.